The Worst Customer Service, Faulty Products, and All-Out Bad Consumer Experiences

USB port not working on your computer? Well, bring it to the Geek Squad at Best Buy and 10 days later you’ll get back a computer that doesn’t work at all.

OK, maybe not everyone will. But it happened to Sheri, and you can read a very articulate and detailed synopsis of it right here. It’s infuriating, to say the least.

This complaint comes from my sister who had an almost laughable experience with a delivery company called Yellow.

As she tells it:

“How is Yellow still in business?? Why does Bergad use them after all of these complaints?

Here’s our story. Bed was supposed to be delivered within a few hour window in the morning. I took the day off work and waited for them to come. This was a new house and we didn’t have furniture, so I literally sat in my car and waited.

They didn’t end up coming until 8pm, after constant phone calls trying to track down the driver. I was already livid by this time, but to make matters worse, the guy said he had already been to my house and nobody was home. So, he lied.

Oh, but it gets worse. The mattress box was ripped wide open. The mattress itself was folded in half, the plastic torn, dirt all over it. What HAPPENED to it?? I couldn’t believe after that nightmare day, I had to refuse the bed. It was horrible.

For the next month, until the new bed arrived, my husband and I slept on an air mattress. One of the reasons, we were told, that it would take so long is that Bergad had to send somebody out here (CA) to inspect the mattress and make sure it was actually damaged.

When Yellow came the second time around, the bed was acceptable, but the driver refused to carry it inside, saying it was too heavy. He refused to even TRY to lift it inside with my help. He just left it on my doorstep. (It’s not like it’s terribly hard to get in the house. We have 3 steps leading up to our door.) So the thing sat outside all day until my husband got home, and we took it inside together without a problem. Thanks, Yellow delivery guy!

Again, the box was ripped when it arrived, but the plastic was still intact and the mattress looked ok.

The entire experience was very unpleasant, to say the least."

So there I was: young, carless, and intent on leasing a brand-new, super sexy sportscar. And so I did.

Brand-new. Like, 36 miles on it brand-new.

Within days of driving it, the “Check Engine” light came on. I brought it back to the dealership, who could find nothing wrong with it. I got the car back, and a day later it went on again. Back to the dealership, only to get the same ultra-annoyed answer that they had no clue what the problem was.

Days later, it happened again. This time, I brought the car in and they kept it for over a week while they worked on it, and they refused to give me a rental car at no charge. Which was especially upsetting since they OWNED the rental car division that was right on their property. Nice! And each and every time I’d call to get a status or set foot in the place, the condescending factor went up tenfold.

So, for the first month of leasing my exciting new car, I drove it for about a week. Which had nothing to do with the dealership, of course, but they completely exacerbated the issue with their shoddy service.

Thankfully, an angry letter to Mitsubishi financing at least gave me a month off from making a car payment; but I still drive by the dealership and throw daggers at it. With my eyes.

Dell Inspiron5150

I bought this laptop in college and had the motherboard replaced THREE times. I guess there was some problem, so they did extend my warranty, but I was still laughing when it actually got stolen. Enjoy this POS, sucker, I got a Mac!

Littermaid

Littermaid is Littersuck. I’ve had three. Yep, THREE. Apparently if it doesn’t work the first time, buy two more.

Within a week of owning it, it stopped working. The motor spazzed out and decided to die. I kept my receipt (having learned my lesson the first time.) I call their customer service number and said that even with my receipt, even with my warranty, there was nothing they could do.

Why bother putting the number on the box?!

Needless to say I’ve gotten rid of all three and haven’t bought one since. It’s been six months and I’m still mad as hell having to clean out the box by hand – but I’m tired of paying $100 for a piece of crap.